ASA YEAMANS 1951 AQUARENA SPRINGS DR, #5207 SAN MARCOS, TX 78666 PHONE (512) 496-6884 E-MAIL: ASA_YEAMANS@RIVIN.NET WEBSITE: WWW.RIVIN.NET SUMMARY With 12 years of application development and system administration, I have been immersed in many diverse situations in both the design and maintenance of complex computer systems. By using specification-driven design and development and by maintaining focus on the details, solutions are created for the customers that meet all of their needs. I find particularly interesting those problems that require integrating into an existing infrastructure; especially those problems for which documentation may be lacking. I am also experienced in providing training and support for a multitude of environments and systems. Determining Customer Requirements Engineering Designs to Requirements Documenting New and Existing Deployments Integrating Designs into Existing Deployments PROFESSIONAL EXPERIENCE TEXAS STATE UNIVERSITY, San Marcos, TX 2010-CURRENT Lab Administrator/Tutor * As a lab instructor, conducted lab sessions for the CS1428 Introduction to Computer Science class; responsible for first exposure of programming to students. * As an administrator, redeveloped a Perl-based website to allow students to upload assignments. The application pulled data from department databases to minimize staff effort and placed the files directly into staff user directories in a secure, confidential, and simple manner. * Assisted with maintenance systems of the computer science department by performing necessary administrative tasks such as system reimaging, remote system management, user management, and software installation as well as developing scripts and automating programs to simplify system administration. * As a department tutor, assisted students with understanding topics covered in any computer science classes. In my capacity as tutor I am frequently called to tutor on all the subjects not-otherwise-covered due to my extensive experience. * Developed a simple, one-step installer to replace the multi-step, error-prone Eclipse C++ environment installation instructions and facilitate rapid and error-free installations. INDEPENDENT WORK, Round Rock, TX 2002-CURRENT Consultant/Developer-for-Hire * Increased productivity by developing a multi-threaded, remoteable, and automatable command line interpreter in C++ for any ActiveScript-compatible language. * Enabled powerful automated macro creation by developing a C++/x86 and x64 assembly-based library that allows any ActiveScript language to call into any exported DLL routine. * Developed a full-featured, web-driven, DVR using a TV tuner card with DirectX FilterGraphs in one week.. * Developed a full-featured media library complete with file management, ID3 tag management, statistics tracking, playback, and web-streaming in the course of a week. * Developed hardware and controlling software to programmatically turn on and off any AC outlet powered device connected to it. * Migrated my multi-subnet home network completely to gigabit and IPv6 with a diverse set of client operating systems and real/virtual machines. * Enabled better mail management and filtering by writing a multi-threaded, scalable Win32 service to download email from a collection of POP3 boxes and forward them on to an internal-only SMTP server. UNISYS TECHNICAL SERVICES, Austin, TX 2009-2010 Customer Support Technician * As part of a team, provided single point of contact helpdesk services for a large number of corporate clients including CapitalOne, Baxter Global Healthcare, and Unilever. * Responsible for resolving end-user issues as well as escalating irresolvable or more complex issues to the appropriate internal, corporate IT groups for further diagnosis and troubleshooting. * Developed web-based tools to assist other call center agents with improving their call times by automating the documentation of certain, frequent classes of calls. * Improved call-center agent productivity by developing additional web-based tools to allow them to better access and centralize access to various tools necessary to support the multiple clients. INDEPENDENT CONSULTANT, Round Rock, TX 2008 Client: Kenny’s Coffee Company * Increased productivity by move the POS printer to the kitchen and allowing staff to quickly dispatch orders. * Enabled work from home by setting up QuickBooks server and creating a VPN server (Win2k3 RRAS). * Initiated a backup plan (Yosemite Backup) and installed backup hardware (Dell Hard Disk cartridge reader). * Increased network security by partitioning the network into coffee shop users, office users, and the internet. DELL INC., ROUND ROCK, TX 2004-2007 IT Business Solutions Team (2007) * Decreased support calls resulting from blue-screen errors by integrating the dump file analysis tool into a new checkup tool-suite to be pre-installed on systems for agents to root out the causes of blue-screen errors. * Initiated the repurposing and redesign of analysis tool for end-users instead of exclusively by technicians. Team Developer (2005-2007) * Responding to a large volume of customer complaints regarding blue-screen issues, created a software tool to diagnose (written in Win32 C/C++) and provide direction to expedite complaint resolution process. * Created a series of simulators of the network applets (in JavaScript/HTML/CSS) for technicians to better diagnose and resolve network-related issues. * Resolved systemic printer support issues by developing user and training documentation for use by support staff and initiated a custom support queue for printer service personnel and support technicians. L1 Technical Support Specialist (2004-2006) * Increased the resolve metrics of those around me by providing second-level support for the issues they were not as able to resolve. * Increased customer experience survey scores by providing advanced escalation resolution as part of duties in the custom printer support queue. TECHNICAL SKILLS Office 2007, Office 2010 Hardware Repair, Training/Teaching Database Design, Software Life Cycle TCP/IP, IPv4, IPv6, VPN, Routing Exchange 2010, 2007, 2003, 2000 SQL Server 2008, 2005, 2000, T-SQL, PL-SQL Windows 8, 7, Vista, XP, 2000, NT4 Windows Server 2008 R2, 2008, 2000, NT4 OpenBSD, Linux (RHEL, CentOS) Network Troubleshooting C, C++, C#, Java, VB, VB.Net, x86, x64 HTML, AJAX, JavaScript, XML/XSLT, CSS ASP, ASP.Net, HTTP, HTTPS VBScript, PowerShell, Perl, Bash, Shell Scripts Web 2.0, Batch Processing, Automation Reverse Engineering, Virtualization, HyperV AWARDS April 2009 – Unisys Employee of the Month May, July 2005 – Bronze and Gold Customer Experience Awards. May 1999 – Eagle Scout Rank Earned EDUCATION Texas State University, San Marcos, TX B.S.E.E, Minors in Computer Science and Applied Mathematics (2013) Austin Community College, Austin, TX University of Texas at Dallas, Richardson, TX Round Rock High School, Round Rock, TX 2 ASA YEAMANS 2